Shipping Policy
At Toss Sports, we are committed to delivering your cricket gear safely, securely, and as quickly as possible. Every order is carefully inspected, packaged, and dispatched with care to ensure it reaches you in excellent condition. All orders are processed within 1–3 business days after successful payment confirmation and are typically delivered within 3–7 business days, although delivery times may vary depending on your location, courier operations, weather conditions, public holidays, natural disasters, high shipping volumes, or other unforeseen circumstances beyond our control.
Once your order has been dispatched, you will receive a shipping confirmation along with tracking information so you can monitor your package throughout its journey. Every product undergoes a thorough quality inspection before dispatch to ensure it meets our quality standards, and each order is securely packaged to minimize the risk of damage during transit. Customers are responsible for providing accurate and complete shipping information when placing an order, and Toss Sports cannot be held responsible for delays, failed deliveries, lost packages, or additional shipping charges resulting from incorrect, incomplete, or outdated address details.
If you notice an error in your shipping information after placing your order, please contact us immediately. While we will do our best to assist, address changes cannot be guaranteed once an order has been processed or shipped. Our courier partners may make multiple delivery attempts before returning a package to us. If delivery cannot be completed due to customer unavailability, refusal to accept the shipment, failure to respond to courier communications, or incorrect address information, the package may be returned to our facility, and additional shipping charges may apply for re-dispatching the order. While we strive to meet our estimated delivery timelines, occasional delays may occur due to circumstances outside our control, including transportation disruptions, weather conditions, government restrictions, or courier-related issues.
If your order arrives damaged or appears to have been tampered with during transit, please contact our support team within 48 hours of delivery and provide clear photographs or videos of both the packaging and the product so we can investigate the issue and determine an appropriate resolution. If a shipment appears to be lost in transit, we will work with the courier partner to investigate its status before deciding on the next course of action. By placing an order with Toss Sports, you acknowledge and agree to the terms of this Shipping Policy. Our goal is to provide every customer with a smooth, transparent, and dependable delivery experience while ensuring your cricket gear reaches you safely and in the best possible condition.